Shipping
Shipping costs vary depending on the country of destination. Our shipping prices are:
Domestic: Free (delivery time 48-72 hours)
EU countries: €12 (delivery time 3-7 working days)
Rest of the world: 39€ (delivery time 4-14 working days)
Shipping will take place the following working day after the order is placed. We do not ship on bank holidays or weekends.
All deliveries outside the EU and to Canary Islands, Ceuta, Melilla, Andorra and Gibraltar may be subject to additional customs taxes and fees that should be paid by the customer. These taxes are calculated by the customs authorities. We have no control over these taxes and we can not estimate their cost, since customs policies and taxes vary from country to country.
It is a good idea to contact your local customs office to check the current taxes before you place your order so you avoid unexpected costs.
We make our best to include all the necessary paperwork and any other requirement local authorities might need to deliver the order. In order to do so, we might need some personal details (ID number, Passport or Driving License) for international deliveries.
Return policy
According to Spanish law, products purchased online shall follow the same return policy and offer the same warranties and abide the same consumer rights as those bought offline. Please find to follow the return policies of products purchased in www.opticacaribou.com.
The reasons for returning an article are limited. In all cases, all products sold in this shop have been properly and adequately checked and inspected before shipping. We recommend to make sure the packaging is in good shape before signing off any delivery. If that is not the case, please DO NOT ACCEPT THE DELIVERY and contact Optica Caribou as soon as possible in order to notify the incident and find a quick and suitable solution, given that by signing off the delivery you are acknowledging that the parcel is in perfect conditions, therefore if it has suffered any damage, the freight company will not accept any complains and Optica Caribou might not accept the return of damaged goods.
If for any reason you are not satisfied with your online purchase, you have 7 days since the delivery date to return it. Before returning the product, the customer must contact Optica Caribou in the aforementioned timeframe via email, phone or fax and will be instructed on how to proceed to return the product.
Any return with no prior communication will be rejected by Optica Caribou. In order to accept the return, the product as well as the packaging must be in perfect conditions, with no scratches or damaged packaging, together with all the documentation and accesories. The customer must pack the product properly, ensuring its safe shipment. Once the product is received and checked, the refund will be made via wire transfer.
Accepted reasons for returning products:
• The delivered article does not correspond to the one in the order confirmation.
• If for any reason the delivery time of your order is longer than stated, we will get in contact with you to inform you about the estimated time of delivery. Nevertheless, if the delay renders the order useless, we recomend you not to accept the delivery. This way return costs will be spared.
• Shipping made to a wrong address. Only in this instance, return will be made at our expense.
Condition of returned articles to be accepted:
• In order to accept a returned product, it is mandatory that it is sealed, in its original packaging and in the original condition.
Return of goods proccess:
• In the event of the article must being returned, you must contact Optica Caribou via email: shop@opticacaribou.com or phoning +34 91 521 20 33, stating the order reference number and the reasons for the return.
• After providing this information, you might send the article to the address you will receive and once the product is inspected and checked, you will receive the refund of the purchase price.
• Costs related with returns or exchanges (basically shipping costs) will be paid by the customer.
Period for returns:
• Spanish Retail Statuory Law establish a maximun period of 7 days from date of delivery to the customer. Past this period, no return will be accepted.
Purchase conditions
Payment methods and security
www.opticacaribou.com accepts payment with credit and debit cards as well as PayPal. No other method of payment will be accepted.
Optica Caribou will not be held responsible for delays in the delivery related to the bank’s approval.
Optica Caribou reserves the right of holding an order for security reasons. Customers will be notified. We also reserve the right to cancel an order when we can not verify shipping and/or billing details. If this happens, we will notify you.
Purchase warranties
Optica Caribou makes its best to show the colour and material of its products as accurately as possible. Nevertheless, these might be subjet to variations depending on the quality of your screen. For this reason, we can not guarantee that the colour shown in your screen will be an exact representation of the original.
Legal terms
This website (www.opticacaribou.com) is property of Optica Caribou, hereafter: “we”, “our”, “us”.
Please read carefully the Terms and Conditions before placing an order in this website. By entering and using this website you agree to these Terms and Conditions.
In order to use this site you must be over 18 years old or be authorised to do so by your parents or legal guardians.
Intellectual Property
You acknwoledge that every copyright, trade mark and intellectual property rights of the materials and contents featured in this website belong to us or to whom licensed us its use.
You have permission to use the content (graphics, audio, video or text) only if specifically authorized by us. Reproduction or redistribution of the content of this site is expressly forbidden and might be considered a criminal offence.
Limitation of liability
Optica Caribou shall not be rendered responsible of losses, damages and/or expenses that might be caused by the use of this website and/or the information or materials contained in it, or as a result of the inability to acces this website and/or the fact that some information or materials contained in it are incorrect, incomplete or not updated.
We can include links in this website to other sites or resources managed by third parties. Optica Caribou shall not be held responsible for the content or veracity of these third party sites.
Indemnification
You agree to fully indemify, defend and exhonarate us of responsabilities whenever required, against all responsabilities, claims, expenses, damages and losses, including legal fees that might arise in case you breach these Terms and Conditions, including the event of someone else entering this site using your account as a result of your action or inaction.
These Terms and Conditions will abide the current Spanish Law. The parties will abide the Courts of Madrid, without renouncing to other instances that might apply.
Registration
Personal information provided by you must be fully accurate and up to date. If you have any question about the use of this information, you can check our Privacy Policy.
Privacy Policy
IInformation provided will be treated acording to the Spanish law protecting personal details (Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal.) By using this website, you agree to the use of such information and details and state that all the information or details provided are truthful.